(We'll call my friends M and J)

Okay so this was my day off but I happened to be in the area, so I got dutch bros for my friends/coworkers before they had to start their shift. I ended up getting a drink for my younger brother and also some food. I decided to eat with my friends, but J gets up twice in the span of 15 minutes to vomit in the bathroom and he says that he doubts he'll be able to complete his shift. Me being the good friend I am ask if he's willing to take the food and drink to my brother, then I'll cover his shift. Why not? it's only 4 hours and it's money. J gets the manager on duty, D,  to see if that's alright and he agrees (only because it was my idea lol, I love him) and he goes to get me a shirt. The only sizes he had were XL which is what I wear anyways and 3X, he has us all laughing. J leaves and M and I wait in the lobby and talk for an hour before we have to clock in. 

D leaves and wishes us luck. I totally forgot that he was leaving early. He usually is the manager for PM but since two people got fired, he came in early. So B was our manager. Lucky us. He's out of the store 75% of the time leaving us alone. I'm pretty sure he was smoking in the back of house too. Day runs by without too much incident. M gets me a drink but I don't know what I want so she offers to make me a suicide and I happily agree, she thinks I'm joking but it is really hard to make a suicide that tastes bad imo. I was right, it was pretty good, tea and everything.

Situation #1: We ended up running out of steak for thirty minutes which caused us to be 20 minutes late on online orders which then causes people to curse us out. M is about to have a panic attack because of one doordasher but she was fine. B was still out doing who knows what. 

Situation #2: I just sent the new kid on his break so I was the only one on the main line. So this one couple comes in and upon seeing food, she asks her husband if they still even want to eat there. He shrugs and the woman huffs but starts ordering. She gets half chicken and then she wants the brisket which we haven't had the entire year and a half I've worked here. I explain that we dont have it and she asks about the pulled beef which I show her (I had to grab slotted spoons from the dish area) she says no and that it looks disgusting and overcooked. At this point I'm not going to humor her so I put the other half of the chicken portion and she says that her owner is the founder of... and then stops and says never mind. Like, I don't care what your husband does. We go to the salsa and she asks for corn salsa. The thing was empty so I went to the reach in to grab the one thing of corn left in there only to find out that it was mislabeled and that we were completely out and B wasn't going to mix any more for the night. The woman is really upset and storms out and I kinda just shrug it off and continue about my day. 

Situation #3: This sketchy dude comes in and he's talking real soft and too quick for anyone to understand him. Not to mention that he was jittery. He pays with cash and our cashier grabs the $5 dollar bill from him only to find that she now had a white powdery substance on her hands. After he leaves, she immediately goes to wash her hands and tell B but he's still not in the store. We wanted to tell him because he's the one who'll have to count the drawer at closing and we wanted to warn him about the substance. but nope.

Situation #4: This one had to be the worst/ funniest Ken I've dealt with so far. He comes in and asks for a bowl to go. He wants fresh rice (both white and brown) fresh as in we need to start cooking another batch so of course we refuse and he wants us to start cooking more of both beans as well. This dude gets four scoops of rice and four scoops of beans. He then wants us to make him fresh fajitas. Our cashier tells me that I might have to take over cash because she couldn't stand the guy. But she ends up staying on cash. Eventually he moves on from the fajitas and I put the salsas and whatnot he wants. So he gets a veggie bowl, meaning no meat but the guac is included at no extra charge. At the end he tells me to leave the lid off. He asks for a side tortilla and our lovely cashier explains that it would be an extra 50 cents. He's furious because we should just substitute the fajitas that we didn't have so he wouldn't have to pay for the tortilla. Cashier then tells him no and he moves on to trying to get queso for free. At this point, cashier, M, and myself are trying to explain that the fajitas are free so we couldn't substitute it for something that costs extra. He gets upset and yells "Then what can I get for free?" our cashier then says, "You can get the lettuce for free". He says that it's already free and I but in and say that the fajitas are free as well anyways at all times. He grabs a card with our GMs number and is about to call him. At this point me and M go to back of house and meet with Da (cashier's son) and K. We tell them what's going on and we all go back up front since we would love to hear our GM's reply about the situation considering he doesn't like people for #1 calling him at a late hour on his day off and #2 trying to substitute missing fajitas with items that cost extra. It's his pet peeve. At this point, B is back inside and now starts to talk with the guy and D starts laughing which makes all of us start laughing. I turn my head away since I don't want to give this man a reason to continue complaining. So I end up going with M to the back to get a drink. We're both dying laughing and then compose ourselves enough to go back up front. B then starts making fajitas, we thought we were out but apparently they were in the walk-in on the top shelf, unmarked. He comps the dude's meal (not really because he never even put it in the system). The guy is still yelling about the terrible customer service and D starts laughing again, making us laugh again. A few minutes go by and this dudes wife comes through the line. She has no problem with her food but the guy is trying to get B to comp hers as well which he thankfully refuses. He then starts yelling about us being out of salad dressing, mind you he didn't want anyways. So he and his wife take their food across the store and start eating. These two very nice ladies come through the line and at the end ask if we have corn, I tell them that we don't and they're both very understanding. This dude gets up from his seat and sprints across the store to ask if we have corn and I say no which makes him start yelling again. Like dude, you didn't even want it so chill. It hits 9:30 and M and myself immediately go to the back to take out aprons off and grab our stuff to leave. I tell Da and K about the guy now yelling about corn and da says he's about to go do something about it. Now, he has a history of not taking anything from anyone so M and I basically "run" behind him to watch and we clock out. Now when we clock out, the screen displays our names and this guy was trying to see who we were. My being smart block the screen with my body and I tell M to do the same. Da never did anything about it though since B told him not to. M takes the tips in the office to split them and I call my mom back and talk loud enough for the guy to hear me when I say that I have some stories for her and that people think they're so entitled. This guy has the audacity to walk up to me and tell me to get off my phone and I say no since I'm off the clock and whatnot. It takes a few minutes for M to pass out tips and when we're leaving I make a dark joke as we pass the guy and he whips his head around and acts offended. Needless to say, he was not a fan of my comment about him making me want to kms on the way home. I ignored his as I walked with M to my car. I can't wait to see if he posts a review on google because I really need to know what he says. 

On top of this, me being a minor, am required to get a break for working 4 or more hours and also I can't work past 9. B never gave me a break and even tried to talk me into staying until 10. I won't be the one to get in trouble for B breaking company minor policies though. 

Also, I have senior pictures in the morning tomorrow and I'm gonna look like a sleep deprived racoon lol.