(as a little background I work at a Chipotle)

This was definitely a night for sure. My friend and I were hanging out in my car in the back parking lock watching some YouTube together to kill some time before going in. We were parked for maybe only five minutes before my manager texted me to see if I was nearby and if we could go in early. We were already there so we decided to just go in.

It was line out the door since we went inside and clocked in. I immediately took over cash while my friend went to go help with a catering order that was running behind schedule. We were already out of guac so people are already upset about the long line/ wait time (it was this guys second day on the line and he was by himself), the prices (the location is next/in pigeon forge Tennessee so it's a tourist area), and then being told we were out of guac. People were making remarks about us being out of guac and that they should get a discount for it which we cant do. Other than that people were pretty chill, had quite a few of the nice regulars come in. 

Once the catering was done out general manager left for most of the night leaving me, my friend, the new guy, and then our service manager. I was on cash and online orders (aka DML), friend on grill, new kid on line, SM filling in where needed but mostly as grill 2 and working in the dish pit. 

maybe like an hour in we ran out of fajitas, mild salsa, guac, and lettuce. We also didn't have brown rice cooked so we had to wash, pan, and mix it which left us without it for a while. my friend had hopped on line to help out the kid and he was telling each and every customer what we were out of. Most were okay with it just a little disappointed, left with little to no trouble, 

So my friend had to step away to cut some chicken and cook some steak. At this point I was having to go bag chips as they were ordered so I figured I would ask this lady while she was still in line. Her husband and kid were ordering so it wasn't like I was interrupting anything, especially since they were waiting on my SM to finish mixing more white rice. Here's how the rest of the interaction between us went-

me: "excuse me ma'am, are you gonna have any chips with the order?"

Karen: loud sigh and exaggerated voice "I would if you had any guac" turns to her husband "Do you even want chips without guac?"

Nice husband: "Yeah, that's fine with me" shrugs

Karen: "Fine. Am I still going to be charged for that?"

Me: "Yes ma'am" She huffs but says okay and I go to bag chips. I tell my SM and friend about her and they are laughing about it. I go back up front and ring the food the group has at the time and also give her two water cups and a small soda. 

Karen: startles me as she starts talking in the stereotypical karen voice, "Do you have a manager working her tonight?"

Me: already ready to go grab SM "Yes we do. Did you need to speak with him?"

Karen: "Oh no, I was just surprised this place even had a manager since it's so dysfunctional."

Me: looks back at my friend who heard this remake and we are both holding back a laugh. I excuse myself from Karen to 'go grab a drink' and as I'm walking past my friend and SM I tell them I just need to compose myself. I'm in the dish pit for all of two seconds to take a deep breath and walk back up front.

Karen: storming back up to me from the drink station "I said I wanted two water cups!"

Nice daughter: "Mom! there are two water cups" lifts one water cup from inside the small soda cup. Karen storms off in a huff and the daughter turns to me and apologizes.

After that the husband paid with cash and puts all of 20 cents into the tip jar. The rest of the night was long but after working at this location for a while, it's hard for karens to actually get under my skin so I have to be careful not to laugh in their face.