[hien]

They believe that if they can offer better service than their competitors, the customers will return. However, the question is: “ How can they improve service?”.

We found 6 reasons for problems:

1.      People are not trained.

2.      Employees not interesting in present work

3.      Not providing the correct solutions to customers Lack of empowerment

4.      Don’t see the benefits – don’t understand their role in the company.

5.      Incentives/salary not tied to results.

6.      Not enough staff in the store

Then, Mr.tam will talk about the 3 reasons and solutions of them: