·        .... taxes are raised the budget deficit will be reduced : ABC

·        …  you turn that terrible music down, I will go mad. Unless

·        … is the total amount of money spent by a government on schools, roads, the army, ect: public expenditure.

·        …. Is situation when a country exports more than imports: Trade surplus

·        ….. i have to report that the launch of our new toothpaste has been a failure

·        …..to a recent survey, 12% of the labor force are earning less than the minimum wage in Vietnam: according to

·        ….government bureaucracy will attract more foreign investment to our country once it was said.: less

·        ….is the total amount of money spent by a government on schools, roads, the army, ect.: public expenditure

·        ….is the total value of goods and services produced in a country: exchange rate

·        …bottles of wine have you selected for the company’s party? How many.

·        …is official rules/regulations/paperwork: government bureaucracy

·        …markets, opportunities and resources are in constant evolution, companies are always looking to the future, and re evaluating their product. All answers are right.

·        …you are on the plane, read the contract please: when

·        A

·        A bank’s lending rate is the amount that it changes on money that it lends you.

·        A company advertising budget is the amount of money available for advertising during a particular period.

·        A detailed description of the type of person who buys a particular product or service, shops at a particular store, ect. Is known as consumer profile

·        A goods brand has long term benefits, as it will persuade  to many market segments and to people from different cultures.

·        A lot of people profit that more shopping will be done online in the future.

·        A member of the Marketing Department was asked to design a sales leaflet for the campaign to relaunch the product.

·        A mentor is an experienced person who advises and helps others with less experience over a period of time.

·        A period when trade and business activity decreases: recession

·        A product line usually consists of several products, often distinguished by brand names.

·        A set of products of a particular type made by a company is known as a product range

·        According to a new survey, 12% of the labor force are earning less than the minimum wage.

·        After six months, Kristal’s sales were 60% below forecast and very few people knew that there was a new bottled water named Kristal.

·        After the accident he lost his enthusiasm for the sport.

·        After trying very hard to persuade that difficult customers, we won a big order

·        Alex is Vice President. He stood in for Claire while she was away at the conference.

·        All factories are responsible for producing the goods safely so that humans rights are respected.

·        Although we’re twins, we have different  taste .in fashion. I like jeans and T-shirts whereas my brother is fond of shirts and trousers.

·        Another advantage of this product is that it’s a great value for many. It  costs .only 99 euros.

·        AS

·        As regards the percentage of men employed in financial and business services increased from 12 in 1989 to 15% 20 years later.

·        As soon as I have any news from him, I will let you know don’t be too impatient because good replies don’t always come.

·        As soon as I have any news from him, I will let you know.

·        As soon as the sales report is finished I’d like to see it ABC

·        As soon as we win the contract we will inform our shareholder.

·        As you can see our new CD to new system is very attractive and stylish. It can hold up to 30 CDs.

·        As you doing anything on Friday evening? Would you like to go out with us.

·        As you know, our new briefcase is ideal for traveling  on business.

·        At present, our company is considering four countries as a location for the new factory.

·        At the beginning of this week, I arranged meeting Tood Foster, the Marketing Manager and we handled the problem

·        At the beginning of this week, I arranged to meet Todd Foster, the marketing Manager and we handled the problem.

·        Avoiding eye contact is not a good way in a negotiation.

·        B

·        Balance of trade can be improved ABC exports are made easier.

·        Before a product is launched the company set up focus groups and choose a name for it.

·        Before employing him, please contract his AB first.

·        Before they sign this contract, they want us to promise better terms for future business.

·        By following a tight monetary policy our government has succeeded in reducing the inflation rate.

·        By letting monetary policy run out of control, the government caused the inflation rise .

·        By letting monetary policy run out of control, the government caused this high inflation.

·        By most measures geographic size, population, and gross domestic product Brazil is South America’s.

·        C

·        Can you give me some examples of brands to which you’re loyal?

·        Cartel is an association of commodity producers designed to limit competition among its members with the objective of increasing profits.

·        Cartel is an association of commodity producers designed to limit competition among its members with the objective of increasing profits.

·        Communicating is a  immediate .talent of Americans. They seem to be born to be good communicators.

·        Companies need to cut down on unnecessary expenditures during recession.

·        Companies sometimes promote their products by giving free gifts to customers.

·        Companies whose objectives include high market share and market growth generally have a large number of products.

·        Competition in this segment is strong so the company has to keep costs as low as possible.

·        D

·        Did the unemployment rate A. fall and B. decrease ? Yes, it went down by 0.8%.

·        Different products are always at different stages of their life cycles with growing stable or declining sales and profitability.

·        Do you agree or disagree with the statement Using animals to test new products is wrong.

·        Do you know he was in prison for five years? He was penalized for exporting illegally.

·        Do you know the way to St Peter’s Church? Sorry. I’m a stranger  here.

·        Do you remember when you had your first interview?

·        Do you think railway should be privatized or still run by the government?

·        Don’t be too impatient because good replies don’t always come quickly.

·        Don’t get angry too quickly if you want to succeed in a negotiation.

·        E

·        Environmentalists watch carefully what business do with industrial waste.

·        European Campers, which was founded by Charles Holden is based in France.

·        F

·        For people all answers are possible new business. Cheap rents and low interest rates are important

·        For the brand to be successful, marketers have to know what the consumer needs and wants.

·        Foreign debt is the money that a country owes to lenders abroad.

·        Foreign investor will be attracted more if bureaucracy is reduced

·        Free competition is an economic system in which  businesses can compete with  each other equally.

·        G

·        German cars are often famous for being solid and well designed.

·        H

·        Have you ever sent an e-mail message that you later regretted.

·        He always agrees with everything his negotiation partner suggests. He is a weak negotiator.

·        He never shows anger, enthusiasm or disappointment during a negotiation. He is totally unemotional

·        He was attacked and seriously injured by a gang of youths.

·        He was bankrupt but he still set  up a company in his wife’s name.

·        He was cheated when signing the contract without reading it carefully/

·        He was criticized as he only sent five sales reports last year instead of handing in  ten.

·        He would lend it to you if you lost everything.

·        He’s a very  excellent .negotiator. he’s able to deal with pressure.

·        He’s got a job demonstrating kitchen equipment in a department store. He explains customers how to use the equipment.

·        Henry Ford, an American industrialist said that it’s not the employer who  pays employees wages. But they are paid by the product.

·        His jockes seemed spontaneous but were in fact carefully prepared beforehand.

·        His presentation was so lengthy that the audience felt sleepy.

·        How many VNDD to the euro? Do you know the exchange rate by any chance?

·        Hungary’s ten biggest banks plan to launch internet banking services within two years.

·        I

·        I could complete the project earlier if we had had enough budget.

·        I could repair the roof myself if I had a longer ladder.

·        I don’t mind recommend investing there until they’ve reduced government bureaucracy

·        I don’t recommend investing in this area if the local paperwork is till complex.

·        I don’t want to see her again until she apologizes first.

·        I feel very tired, I think I‘ll go to bed early tonight

·        I had brought you some food if I had known that you were hungry.

·        I had to deal with the university’s bureaucracy before I could change from one course to another.

·        I hate the way my boss watches my every move

·        I haven’t been feeling well A & B doctor.

·        I haven’t decided where to go on holiday A & B

·        I haven’t decided where to go on holiday A. yet B. X

·        I haven’t had a Chinese meal for all answers are possible

·        I just signed the new contact for my job two weeks ago.

·        I like working for multinational companies A. where C. in which working environment is very professional and competitive.

·        I sent in my letter of application .and they phoned me the next day for an interview.

·        I think he’s too uncritical he accepts every suggestion others make without thinking.

·        I think it’s a really demanding job. You need a lot of skills and patience to do the work.

·        I think our guests would feel  fell unhappy if they had to rush for the tour after midday.

·        I won’t recommend investing in this area if the local paperwork is still complex.

·        I would like to enquire about the course advertised in the Daily news.

·        I wouldn’t buy these things if I were you.

·        I’ll get lost if you don’t go with me.

·        I’ll get to know who they are first, and then I’ll come back and tell you.

·        I’ll let you know during we finish the weekly meeting next week.

·        I’ll sign the contract as soon as I’ve read all the details.

·        I’m  interested in their new camera as it has many special features.

·        I’m a bit busy at the moment, but I can talk to you later in fifteen minutes. It is OK?

·        I’m not a type of adventurous people. I never take a (n) risk .of doing anything without careful consideration.

·        I’m not sure if three is a market for this kind of product but you don’t get anywhere without taking a risk now and again.

·        I’m writing to inform you of the income of yesterday’s meeting between us  the sub contractor.

·        I’ve been looking for the missing document, when I find it, I will bring it to you.

·        I’ve cleaned all the parts, but the motor still doesn’t work.

·        IF

·        If anybody phones AC I’m out, tell them I’ll be back by 2 pm.

·        If he meet his sales target for this month, his bonus will be doubled.

·        If he were there, he would answer the phone.

·        If I didn’t win what contract, it’d affect my commission.

·        If I had a car, I would go to my parents every week.

·        If I saw two colleagues arguingI wouldn’t get involved.

·        If salespeople exceed the sales target, they gave us a 15%.

·        If some offered to buy you car, which one would you choose?

·        If the inflation continues rising, I’m afraid we can’t afford to buy enough facilities for the new plant.

·        If they didn’t win the contract, they’d be very disappointed and frustrated.

·        If they inflation continues rising. I’m afraid we can’t afford to buy that machine.

·        If things don’t work out, they’ll sell their house to pay debts and more in with their parents.

·        If we place the order early this season, they will offer a special discount.

·        If you go to London, where will you stay?

·        If you had a chance to go abroad, which country would you choose?

·        If you pass the exam, we will celebrate it.

·        If you regret something you did, you are unhappy about what you did.

·        If you shake that can, it will more delicious to drink.

·        If you want to have a successful product launch, you should try to emphasize the features of your product which no other product has, e.g. its unique selling point.

·        If you were unemployed, what would you do?

·        IN

·        In a mixed economy some industries are controlled privately and others by the government.

·        In an/a open market a country allows companies from other countries to do business there.

·        In Germany, negotiations are formal as well as direct. German managers often speak their mind.

·        In his talk he tried to emphasize the importance of implementing the new policy, but most of the participants rejected.

·        In marketing promotion refers to activities done in order to increase the sales of a product or service.

·        In marketing, a product is anything that can be offered to a market that might  satisfy a want or need.

·        In marketing, consumer behavior refers to the way in which individuals or families decide what product or service to buy and where and how to buy it.

·        In negotiations, sometimes we have to compromise we can’t be tough all the time.

·        In order to AB companies polluting air and water a very strict environmental law is passed.

·        In order to remain profitable, we’ve decided to build a factory in an overseas country.

·        In order to stimulate economy and attract foreign investment, the government is offering tax incentives in newly founded industrial zones.

·        In our very competitive business world, a good brand is the keys to the success of any company.

·        In spite of the economic difficult time, we still retain our potential customers and is  a great success.

·        In the next ten years, Marcia Lee Jeans plans to expand in Europe and Southeast Asia to become a global company.

·        In the press meeting last week, our CEO said ‘ we’re now more interested in quality than quantity for long term development.

·        In the US, you should start a negotiation with small talks.

·        In Vietnam, it seems to be impolite  if you accept a gift offer immediately.

·        Increasingly, people are A. realize B. understand that our basic problems are not economic ones.

·        Industrial production has decreased sharply. That country may head for a recession

·        Industrial production is still decreasing. It seems that the country is heading for a recession

·        IT

·        It seems we won’t be able to get business with Alfatex any more until they apologize for their terrible mistake.

·        It would be BC to know today’s exchange rate. Yes, I agree. We’ll find out as soon as we get the Financial Times.

·        It’s hard for me to get a bank loan at present  when the interest rate is too high

·        It’s important to distinguish between business and pleasure.

·        It’s impossible to stop people from dreaming although sometimes their dreams are crazy.

·        J

·        Jean bought an expensive watch, but regretted buying it.

·        Jim’s father and uncle are well known musicians, so he must try hard to enhance his family tradition.

·        Kristal Water was advertised in health magazines with the slogan There is no purer drink in the world.

·        L

·        Less government bureaucracy encourage foreign investment from foreign countries.

·        Let me tell you its dimensions 33 cm long and 20 cm wide.

·        Long ago , the valley you can see was actually a lake.

·        Look! Our new product has several features which should appeal to our customers.

·        Low taxes to encourage business activity: tax incentive

·        Lunch will be ready by the time you get back.

·        M

·        Many countries, such as the United Kingdom and New Zealand, are heavily dependent on international trade.

·        Many economies contain a mix of public and private .sector businesses.

·        Many economies like Vietnamese, for example, contain a mix of public and private sector business.

·        Many people think I’m a bit risky. But I believe that it’s better to try and fail than never to have tried.

·        Many that a country owes to lenders from overseas: foreign debt.

·        Marcia Lee jeans appeal to fashion conscious people all answers are possible

·        Marcia Lee Jeans appeals to fashion conscious people aged 15 to 40.

·        Market research is the process of collecting and analyzing information about markets, competitors, customers’ opinions and problems connected with advertising and selling goods and services.

·        Market segment refers to a group of possible customers who are similar in income, age, habits, ect.

·        Marketing Manager is an attractive position so a lot of people have applied for it. Unfortunately, we can’t interview every  candidate carefully.

·        Money that a government pays to make something cheaper to buy: subsidies

·        Most drugs, before being used on human beings are tested on animals.

·        Most manufacturers B. make C. manufacture a large number of products, often divided into product lines.

·        Most of our software is sold through the retail channel through shops/ stores rather than directly to customers.

·        Most of the land in the area has been bought up by property developers, so the price is high.

·        Mrs. Jenkins has been appointed to take charge of our Florida branch since last January.

·        My boss always has ideas and easily finds solutions to problems. He’s very creative person.

·        My boss is very impatient  He easily gets angry if people are late for meetings.

·        My boss showed his frustration by being aggressive and assertive.

·        My brother has been with the company for 12 years, and everyone agrees that he’s a brilliant salesperson.

·        My colleague never shows his feeling such as anger, enthusiasm or disappointment during a meeting. He’s totally unemotional

·        My girlfriend always wants to get on her own. She doesn’t like to compromise. My friends say she’s a very strong  negotiator.

·        N

·        Negotiations are more likely to go well if they’re conducted face to face rather than with keyboards and screen.

·        Negotiations in the US are informal and direct. Americans usually attach little importance to title, status and protocol.

·        New products are being developed all the time to replace older ones which are coming to the end their lives.

·        Now customers often complain that quality of products is not as good as it used to be.

·        Now, banks are in the race of increasing the interest rate as they lack capital.

·        O

·        Once the name of a product is chosen, it must be registered so that other manufacturers can’t use it.

·        Once we A & B the assignment, we’ll have more time.

·        Our boss didn’t think that our achievements were so good. The results exceeded all his expectations.

·        Our company has expanded fast since it was founded

·        Our company has spent too much launching and promoting new service.

·        Our guests would like to visit the unit AC they go back to Qatar.

·        Our new model has several special features which will appeal to our customers.

·        Our office furniture is made  of the finest wood and available in 3 shades of brown.

·        Our partner is a (an) creative person. She always has ideas and easily find solutions to problems.

·        Our solution would be to raise prices to their true market value.

·        Our work is hard , but high salary and big bonus may prove sufficient compensation

·        P

·        Partners will not continue doing .business with us if they don’t feel satisfied with our working style.

·        People say that negotiating behavior varies from one country to another.

·        Percentage of people without jobs in one area, or a country: unemployment rate

·        Perhaps we can find a way of persuading him to change his behavior.

·        Perhaps we will be able to find a better way of persuading him to change his behavior.

·        Please do .your best to get these type before 5 o’clock.

·        Please have a look at our new range of products! They come in two elegant colors: pink and value.

·        Preparing thoroughly before a negotiation is a decisive factor of successful negotiators.

·        Prices at which one currency can buy another: exchange rate

·        Prices increased again last month, so the inflation rate rose to 7.8%.

·        S

·        Sales really took off after the product had been

·        Sales scores refer to the amount or value of goods or services that a company has sold during a particular period.

·        Scientists are hoping for a breakthrough the search for a cure for cancer.

·        She applied for a job as a director of human resources.

·        She complained that her husband never paid her any compliments to discuss the war against drugs.

·        She is an executive at a leading New York advertising agency that plans and designs advertisements for other companies.

·        She spends far too much money on entertainment and gifts for her customers.

·        She sued the paper for damages after they wrongly described her as a prostitute.

·        She wants to get her own way. She doesn’t like to compromise

·        She’ll criticize you one day and praise you the next. How can anyone be so inconsistent.

·        Since he joined the company two years ago, profits have risen dramatically.

·        Since john changed the marketing strategy, profits have risen dramatically.

·        Situation when a country pays more money for imports than it gets from exports: trade deficit.

·        Situation when a country sells more goods to other countries than it buys from other countries: trade surplus.

·        So many forms to fill in just to import one photocopier. Nobody needs all this government bureaucracy

·        So many forms to fill in just to import one photocopier. There’s so much government bureaucracy.

·        Some countries try to be self sufficient in certain commodities so that are not department on imports. They produce enough goods for domestic consumption.

·        Some manufacturers were accused of dumping, in other words selling goods abroad at a lower price than they were sold domestically.

·        Some manufactures use their family name for all their products, e.g. Phillips Colgate, or Yamaha.

·        Someone will steal your glasses if you leave them there.

·        Sometimes you have to compromise because you can’t be tough all the time.

·        Spaniards are spontaneous and don’t mind interrupting each other in negotiations.

·        Spanish business people rely on quick thinking and spontaneous ideas rather than careful preparation.

·        Spanish counterparts may interrupt you when you’re speaking in a negotiation as it’s quite common in Spain for this to happen in the middle of a sentence.

·        Steve Mood works as the store manager in Cambridge. He’s responsible for the day – by –day B. running . managing of the store.

·        Subsidies are the money that a government pays to make something cheaper to buy.

·        TH

·        Thanks for your letter, I apologize for not contacting you before.

·        Thanks to the government’s tight monetary policy inflation rate is now down to 7.5%

·        The ability to share someone else’s feeling or experiences by imagining what it would be like to be in their situation is called empathy

·        The American likes people to feel comfortable and relaxed during the negotiation. A informal atmosphere is very important to them.

·        The amount of sales of a particular type of product that a company has, compared with the total sales is its market share.

·        The best product I’ve ever bought is my handbag. I use it every day, but it looks good in every situation.

·        The brand name Kristal is printed in large black letters on the label with a picture of a waterfall.

·        The Broad of our firm has already signed contracts with the two largest co-operatives overseas.

·        The company is launching a new telephone service in Japan this year.

·        The company spent a lot of money on an advertising campaign to raise public awareness of the brand.

·        The country was able to AB some of its foreign debt owing to its firm economic growth rate..

·        The country was able to repay some of its loans from abroad and so reduce its foreign debt

·        The customer alleged he was attacked and beaten up by the restaurant manager.

·        The difference in value between a country’s imports and exports is called balance of trade.

·        The difference in value between a country’s imports and exports.

·        The export season slowly because the traditional item were difficult to sell.

·        The fact that labor costs are lower in other countries puts us at a tremendous disadvantage.

·        The first free elections for a democratic government were help last year.

·        The first time I noticed something was wrong was when I got home.

·        The government  plans to cut taxes in order to upgrade the economy.

·        The government grants are very necessary in remote and difficult areas to help them develop.

·        The government is creating free training programmers in order to reduce unemployment in rural areas.

·        The government is offering attractive tax incentive to encourage foreign investment.

·        The government plans to cut taxes in order to stimulate the economy.

·        The higher the GDP of a country, the richer its people are.

·        The higher the GDP of a country, the wealthier .its people are.

·        The higher the gross domestic product of a country, the richer its people are.

·        The interest rate will be lowered so as to stimulate consumer spending in the event of high inflation.

·        The judge said that the teacher had been negligent in allowing the children to swim in dangerous water.

·        The labels inform consumers of product that are environmentally safer than others in all aspects of a product’s life cycle.

·        The majors producers of soap power are famous for their multi brand strategy which allows them to compete  in various market segments.

·        The mechanic charged me $5 for repairing my bike.

·        The ministry of trade allocated $ 10.000 for the project, but I think it’s not enough.

·        The new factory will have approximately 3.000 workers who will be recruited locally.

·        The production manager inspected his department every day to make sure everything was on schedule.

·        The rate of exchange is falling at the moment, only VND 16.999 to a US dollar.

·        The regulations are not applicable when there were fewer than 10 employees. In this case you must rely on the others.

·        The research suggests that email needs to be used carefully.

·        The retail price index is a measurement of the changes in the cost of basic goods and services.

·        The situation when a country buys more goods from other countries than it sells to them is called trade deficit.

·        The success of our campaign has exceeded our wildest expectations. We forecast the sales of 3.000 products but in fact, over 5.000 has been sold.

·        The successful launch of the new kind of rice cooker expects increasing  profits in the long term.

·        The technical specifications for electrical equipment can vary from country to country, so he careful before placing an order.

·        The total amount of money spent by a government on schools, roads, army, ect.: public expenditure

·        The very first step in the launch of a new product is when the R$D has an idea.

·        The washing machine will go on making the noise until we repair it.

·        The weather has been terrible so far this month.

·        The word product is often to refer to anything capable of satisfying a need or a want.

·        Their product is very user friendly .you just need to press the black button once and it operates automatically.

·        Their products are high quality and mainly for export. Thus, their quality procedures are strictly monitored.

·        There are not enough special offers to encourage customers to spend more on goods.

·        There are often limits a. on/ which va B. on/ that companies can take out of the country.

·        There is a strong protest movement against international companies, which are accused of harming local firms.

·        There were too many disagreements among the participants, so the meeting didn’t succeed.

·        There’s often conflict at our meetings. Everyone has their own opinion and never agrees on a common point.

·        These figures need checking. Yes, I’d like to discuss them with you when you AB

·        They carried out a survey on biological detergents to see how they effect people’s health.

·        They threatened to close our account if we pay late

·        They’re going to have this new machines installed by some foreign experts.

·        They’ve been doing really good business since they decided to advertise their products on local television.

·        This is a new industrial zone, so the local government is offering tax incentive to stimulate the economy and attract the investment

·        This laptop is easily portable. It weighs only 2.3 kilos.

·        This machine has an energy – saving device, so it’s the most  economical .on the market now.

·        This printer is designed for those who want hi –tech in their business and high quality color documents.

·        This product line was discontinued because of poor sales for several past months.

·        This project has been very hard work, so I hope getting some more time now.

·        This style is popular this year. It’s enjoyed by a lot of people, especially the young.

·        This TV set is really long lasting  I bought it over 10 years ago, but it still works well.

·        To help farmers, the EU has given out millions of euros in agricultural subsidies

·        To help farmers, the government has given  out hundreds of million VND in agricultural subsidies

·        Trust is a vital factor for a long term business relationship.

·        Try and stay calm when Russian negotiators are angry as anger is their nature.

·        Unemployment  benefit .is regularly paid by the government to people who do not have a job

·        Unemployment must be deal with by the government soon in order to reduce poverty.

·        Unless you turn that music down, I will go mad.

·        We are conducting a survey to find out what our customers think of their local bus service.

·        We can’t afford the goods with in two weeks so you have to postpone that order until the next month.

·        We cannot accept any application form sent after the closing date.

·        We don’t speak Spanish so we have to hire a/an Interpreter

·        We except prices to rise by at least five percent.

·        We had to postpone our trip when we heard John’s mother was ill.

·        We had to take on extra staff during the holiday season.

·        We laughed at him because  he was wearing stocks in different color.

·        We must find out the most suitable solution to distributing the goods as soon as possible.

·        We ran into the station and caught the train just in time.

·        We ran out of computer paper and we had to order  some more.

·        We should be careful in our bookkeeping if we don’t want to be audited by the government.

·        We still haven’t agreed who B. pays and C. covers  insurance and transport.

·        We swapped business cards with the people we met on holiday for further contact.

·        We want people to feel comfortable and relaxed during a negotiation because to us a(an) informal  atmosphere is very important.

·        We will all insurance as well as transport cost after they promise us special terms for our next deals.

·        We won’t know the business results until we’ve received all the sales reports.

·        We would like to buy goods in large quantities because we can get bigger discount

·        We’ll have to walk if we run out of petrol here.

·        We’ll set up a plant in that area when the situation has been improved

·        We’re thinking about buying some new office equipment, so can you ask the supplier to send us details of their models.

·        We’ve been doing business with them for over thirty years now, so we’ve got a very close relationship./

·        Well., I have shown you how to do this before, “she said, unable to hide her impatience.

·        What are you planning to do during the vacation?

·        What would  you do if you heard the alarm?

·        What would you do if you found a burglar in your house?

·        What’s the population of the UK? Nearly 60 million people.

·        What’s the VND dollar unemployment rate? I’m not sure, around VND 18.000.

·        When all the transportation costs have been taken into consideration , we have in fact made a loss.

·        When do you want to discuss our project? Well, could we possibly do that ABC the seminar begins?

·        When I was sleeping this morning, my friend phoned me to ask about the deadline of our assignment.

·        When prices B. rise va c. go up factory workers generally ask for more money.

·        When selecting wine do you take the various growing areas into account?

·        When the standard of living rises, people tend to use more electricity.

·        When the value of a country’s exports is greater than the value of its imports, we say that the balance of trade is favorable.

·        When we discuss x the contract, we must ask about transport costs.

·        When you buy a product, what factor do you notice first, quality or trade mark?

·        Where are you planning to go for the vacation this year?

·        While I was in Russia, I went to see the Red Square.

·        While we aren’t able to meet the safety standards, our competitors on the other hand have been much more successful with their product.

·        Would you like to join x  us for dinner x this evening?

·        Yesterday morning, everyone in my department was late for work because of traffic jam.

·        You can’t employ more people and cut costs. The two objectives are in conflict

·        You don’t know how exciting it is to stay in a five star hotel. Everything is luxurious.

·        You need to be flexible in negotiations, you sometimes need to make compromises.

·        You will get a bonus if you exceed  the sale target.

·        You will receive your salary at the beginning of the following month.

·        You will smell if you don’t change your clothes.

·        You will want to know the interest rate if you plan to borrow money from the bank.

·        Young people tend to study more in countries where the unemployment rate is high.

·        Your salary will be increased in line with the 3% inflation expected this autumn.

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·        USEFUL A 7

·        ‘$ 4.000.000”: four million dollars

·        1.28: A & B

·        1/5: two fifths.

·        2.573: Both A & B are possible

·        69%: sixty nine percent.

·        A

·        A Russian negotiator seems angry with you. You say: Let’s have a…

·        C

·        Choose the best response . What do you say if you want  to compare your new product to the previous one: this product comes in a wider range….

·        Choose the best response to the  statement. What do you think of my new car: it’s all right I suppose.

·        Choose the best response to the statement. I can’t stop worrying about my exam tomorrow: I’m sure you’ll  do well.

·        Choose the best response to the statement. It is all right if I use your bike: sure, go ahead.

·        Choose the best response to the statement. Where do you suggest I stay: all answers are possible.

·        Choose the best response to the statement. Would you mind moving your bag the seat? Oh, sorry.

·        Choose the best response. What do you say if  you want to have a refund for unsatisfying product: I’d like my money back.

·        Choose the best response. What do you say if you want  to complain about the cell phone you’ve just bought: the colour of its image ….

·        Choose the best response. What do you say if you want  to compliment the design of a kind of helmet: all answers are possible

·        Choose the best response. What do you say if you want  to describe the dimension of a new kind of table: it’s 1.2m long…

·        Choose the best response. What do you say if you want  to introduce a new product a customers: A.This is…. Va B .I’m going to ( A va B)

·        Choose the best response. What do you say if you want  to invite questions from customers after introducing a new product: all answers are …

·        Choose the best response. What do you say if you want  to mention selling points of your new kind of fight: all answer are possible.

·        Choose the best response. What do you say if you want  To sate a new suitcase’s uses: it’s ideal for travelling

·        Choose the best response. What do you say if you want  to take back a product you’ve bought to the shop for another better one: B $ C

·        I

·        I can’t  stop worrying about my exam tomorrow: I’m sure you’ll do well

·        It is all right if I use your bike: sure, go ahead.

·        W

·        What do you think of my new car: it’s all right ….

·        Where do you suggest I stay: all answers are possible

·        Would you mind moving your bag from  the seat: Oh, sorry

·        Y

·        You have just successfully finished a negotiation with your supplier. You want to invite him for dinner, you say: would you like to go….

·        You want to close a negotiation, how do you say: ok, I think….

·        You’re a receptionist. A customer asks ‘ Do you have the items available?. You report to the Production Manager of your company: A customer asked  if we had the….

·        You’re secretary. A hotel receptionist calls and asks. How many rooms does your boss want to book? You report to your boss: the receptionist asked how many rooms you wanted to book.

·        You’re secretary. You boss asks. When can they deliver the goods? How do you report to the distributor: my boss ask when….

·        You’re secretary. You boss says to you. Don’t pay the invoice because of the wrong items. “how do you report to the supplier: My boss told me not…

·        Your negotiator says “sorry, I interrupted you” you say: it doesn’t matter.

·        Your negotiator says “would you mind if I smoke?” You agree, you say: No, of…

·        Your team are discussing where to eat out. You suggest a place, you say: what if we go…

·        A (READING A 7)

·        Although Italy’s deep south….in Catania? Who provides incentives to Catania: ABC

·        Americans communicate in an …. As getting results: which statement is FALSE about Americans: they pay attention to developing….

·        Apple’s product such as …. Said one advertisement: which sentence is true: 1960s music…

·        B

·        Before calling a meeting….. answer is “Nothing”: what is NOT true: a company’s objectives…..

·        C

·        Companies in many industries …. . benefits of a product: what is true according to the passage? The features of a product are what …..

·        F

·        Ferrari, Italy’s adverts are serious…. In the world: Ferrart is a very….

·        I

·        I hate it when people ….. hear you perfectly well: which is the main idea of the extract: how to use a mobile phone….

·        I think E people …I think they need to relax more: what are the E like according to the author: they’re very polite….

·        I work for a US clothes store … I made some sales forecast: which action is NOT mentioned: he went to a …..

·        I’m not happy with my work – life …. To see my friends or keep fit: what lifestyle does he have: stressful

·        In the next 10 years….. several countries. Which is true: Marcia is taking…..

·        L

·        Like California’s Silicon…..academic activities. This “is replaced: a good university….

·        M

·        My father works more than 70 hous a week for a car ….. we don’t want our lives to be ruled by work: which statement is WRONG: many Japanese people….

·        N

·        Negotiations are demanding and may…. For you to concentrate: which is NOT TRUE according to the paragraph? Patience and calmness….

·        O

·        Oliver Moyon has three sales area …. Unfortunately, hoever, Olivier is very difficult to manage: which sentence is NOT mentioned: he’s very good at selling….

·        P

·        Philip Morris, maker of Marlboro…..phillip Morris USA: which is NOT true: Philip Morries marketing is ……

·        T

·        The economy is stable….inflations to 2%. It can be inferred from the passage: the inflation rate now stands at 2%.

·        The Sicilian port city….at the tip of Italy. Which is FALSE: Etna silicon valley….