Never Alone Helpline = Bold, Italic, Underlined 

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"Hello and welcome to Never Alone Helpline. You have dialled '10' for PTSD or struggling to recover from a traumatic event. Unfortunately, there are no other clients who are compatible and available at this time. We will put you on hold until someone is available. If you do not wish to wait, press '1' and we will send you a text message with the relevant link to the conversation when your companion is ready for you. We hope you understand and we thank you for being patient with us."

"Damn, they better have some good on hold music."