... are money paid by a ...Subsidies

... is a letter that is written.....A reference

... is a situation in which..... free trade

... is the government..... Customs

... market research showed.... Although

... measures we take, unemploymen…Whatever

... their high metal content...... Thanks to

... traditional quality control,… Under

... you can guarantee prices As long as

...we find your trade..... Although

… are where trade…Protected markets

… candidates should send…Interested

… I’d read the manual, I….Once

… is the thing you.... Financial package

…I win the deal, my….Unless

…is the rate at which.....Staff turnover

               A

A ...is a limit on the quantity....... quota

A large industrial…… For example

A large number of SMEs..... dominate          

A lot of businesses need to… demand

A medical assessment is… conducted

A price increase is… raw materials

A successful......probationary period

A UScompany is accused of .. dumping

A(n)... is a list of topic to be.... agenda

A(n)... is an older, more...... mentor

A/An.... product fails to….. defective

According to the,…typical mistakes

After … a major ….winning/ to expand/ to attract

After a 3-month period…… redesigned

After the interview, a ……job offer

After you … enough….. have had

All companies should………. comply

All plastic components..... so that

All products which …. mass-produced

All the staff were asked…..relocate

All this equipment…. maintenance

Almost all IKEA...... themselves

An impor.... is a document.... license

An industry which is..... strategic

Apart from main barriers…. to

At a time when life….. well-known

At Miele we are always....... to improve

At present, our company is ….on

At present,… is based.... commission

At the meeting several…..be negotiated

Australia’s export….. unfavorable

              B           

Because of market feedback…..investigated

Brookfield Airport has...... budget

By producing robust...... last

By…enormous…… offering/ to work

              C

Can companies do ........ competitive

Candidates.....psychometric test

China has decided to....... quota

Cole National … a surve…. conducted

Companies often.. the……..outsource

Considering that delivery.... order

Considering what attracts..... is

Could I ask you ….why you left your last job

Countries which open their......without

Countries which truly…. take away

                D

Despite his.... not to leave

Developing nations want...... allow

Do you happen… what salary I will start on

Do you have any .....?experience

Do you mind … I ask…..if

Do you mind if I….what the time is

Do you mind telling…. what your strengths are

Does your company...... compensation

‘Dove’ has offered more free ....... feedback

             E

Each part of the… by… is controlled/ correct

Employees are...What..‘take....... exploit effectively

Employees used…. what they enjoy about working here

Everyone was talking….the moment

               F

Fair Trade comes into being.....tackle

For most US shop workers…..satisfaction

                G

Globalisation increases…. to compete

Government spending......affect

                  H

Having received too....... recall

He found it very … work…… to get /resigning

He refused........... on what conditions he signed the contract

Her job involves..analyzing/ motivating

High performers….. .. special

Higher trust creates higher…..elsewhere

How many presentations….have you given

However, not all high.…… listless

            I

I ...for the job if I ........ would apply /had

I … something very….. smell

I … to get in touch with…. tried

I am sure we ...our.....will meet/ maintain

I don’t mind ...talks..... giving /giving

I don’t need those…..by

I have been looking......vacancy

I think our boss is a .....determined

I wonder ….whether he will apply for the job

I wonder…. if they will accep

I would like to ….when the job will be advertised

I would like to….why we should appoint him our new branch manager

I would suggest…getting/ printing/ sending

I’ll make a note ...... to send

I’m an IT consultant….for

I’m not sure if I have....... making

If a company cannot…… business.

If an earlier delivery… production  is required /will increase

If any of the goods......... faulty

If he went to a doctor....... would/be

If prices are rising more....therefore

If the …other… use/ may not be

If we ... a very large or... placed/ would

If we ...5,000 boxes..... order/ will you offer

If we don’t entertain….. might not place

If we keep … like this… working

If we…other…. place/ to be offered

If you …this.... can't deliver /will have to

If you decide … ahead … to go /to give

If you have the quality…. adaptability

If you have very……covering letter

If you plan… to buy /investing

If you want to become......meticulous

I'm afraid we won't be….unless

I'm expecting a fax from...... comes

I'm leaving now; I ...back.... will be/ isn't

I'm sure we ...this...... won't get/ offer

In 1973 the government......which

In developing countries.....protected

In June 1999 more than... . Subsequently

In June, new subscribers…off

In principle, free trade….to

In recent years,…..haven’t renewed

In the United States,… against

Industrial nations... negatively influence

Inspection is costly, in term ......... both

Inspection is sometimes...... leads to

It is important to find……persuade

It is impossible to break..... because

It took nearly 50 …… because

It’s a good idea...... to make/ to take

It’s had...parts for ... to find/. producing

                  j

Juran insists that quality:………….see

               K

Keeping the…..all answers are possible

                 L

Labour conditions....contract

Last week, after.... shared

Lorenchy said clearly..... to/ on

                  M

Make sure you get these……signed

Managers must understand… advantages

Managers, not the workerd….take

Many business….. after-sales service

Many companies are… benefit

Markus Miele, co-owner........ against

Miele believes it can make….practices

Miele faces a tough few....... not just

Miele is committed to high...... but

Miele is renowned for its.... refusal

Miele is...to a high…self-sufficient

Miele machines were to..... long-lasting

Miele makes its plant in...... This

Miele was founded over...... Since then

Most of Miele…to be reprogrammed

Mr. Albert Burns was .....appointed

Mr. Honda is a terrific….has been given

Mr. Parker was very….. impressed

Multinational corporations…. approach

My colleague is a ... resourceful

My company has been........ since

My supervisor promises …. will get

              N

New technology can help......lead to

Nokia has implemented…..results

Nowadays many businesses…..emphasize

Nowadays, too many employers….. to

               O

Offering frequent discounts…to promote

Offering time for ...... keep

On top of our agenda…. on

One of my strengths is....... adaptable

One of the problems….to be headhunted

Open... ensure the free....... borders

Our profits are up this…… to be given

Our store has... moving down-market

              P

People in all countries..... barriers

Philippine Vice President...... enjoy

 Please have a sea…. wait/ will give

Please tell me.... if you understand or not

Producers in.......access

Protectionism is……on

Provided that you….. dispatch /covering

                 Q

Quality is defined… attain

Quality means consistency.... rarely

               R

Rankings for the….. standards          

Roughly 50% of Miele’s……competitive

                S

Service firms with large…. low-paid

She has a lot of experience….. handling

Some countries do not.... dependent

Some EU member states....... while

Some managers are.....astrological sign

Some of our staff in the…. make up

Some scientists…….equally

Some types of busines......for example

Sony is committed to….environmentally

South Korean carmakers…… support

Success in this job ….anticipating

                   T

The aggressive….play/changing

The applicant's….curriculum vitae

The assistant to Mr….. has become

The baggage-handling..... Consequently

The British have…. drinking/to buy

The busy…..makes it difficult for them to go

The Chief IT Officer is… performance

The company has built…. for

The conference room was ...... too

The employees have ......salary

The engineers were all in……of

The food provided through......... from

The French, who used ….to have/ eating

The ideal candidate will… knowledge

The International Monetary….economic

The interview panel will.....shortlist

The invention of computer.......... such

The manager spent half........... checking

The most successful.... to have

The new factory we’re….output

The over-the-counter…. where

The price of motorbikes ...... has fallen

The problem turned......... simpler

The purpose of the.. acceptable

the salesperson..... to replace/ sending

The shipping documents…. as

The slogan ‘Forever...... whether

The starting salary of.....candidate

The successful…. organizational

The US threatened to ………… impose

The weak demand for.......Moreover

The word ‘quality’ seems… depending

There has been a... in sales... boom

There’s a problem with…….standard.

These days many…..speculatively

‘There’s nothing wrong with..  servicing       

They got the inspection…. By

They have ...us a very.....quoted

They hired a ......headhunter

This year we have .......... 2

Throughout the world....removing

To identify candidates….nominations

To limit the export of.. tariffs

To meet our..... monitoring

Typical problems....changing irregularly

              U

Unfortunately, AC5.... confidence

Unlike a pirated ...... genuine

Until the 1960s, quality …. as

               W

We are constantly looking….. to reduce

We are looking for....skills

We are sorry to inform you .... meet

We are thinking........ about /from

We avoid ...the…..launching/ to make

We can arrange ........... to supply

We can reach an….. provided that

We can’t launch our….to order

We cannot confirm the…. because

We have a policy of.... zero-defects

We need an experienced…. coach

We placed a larger order....... offered

We sent the new design... modify

We thought that your.....included

We will arrange ….to supply

We’ll continue to……as long as

We’re proud of the …….durability

We’re sorry we..... warranty

We….. how happy our…… measure

We're looking for an .... in case

What laws … if you…would you change /were

When developing new…..using /use

When products are....... before

When replying to...application form

When you... your staff.... inspire

Why are Denise and..... selling

With reference to your....advertisement

Would you mind…. how you react

                Y

You mentioned….. to market/ changing

You should apply .......... for

You should comply....... regulations

You should keep your…separate

You’d better .. come/ being interrupted

You’ll probably be…. handwriting

You'd better state your..... straight

‘I am not sure that’s relevant to the point.’ The speaker expresses that …she wants to keep to the point.

A chairman wants to summarize the:…Right, to sum up then ….

A customer complains: ‘You delivered?...We’ll send the rest immediately.

A customer phones in and says::….Oh dear! I’m sorry to hear that.

How would you respond to’…Could you just hang on a moment, please?

In the meeting, if you want to…The purpose of this meeting is...

To ask a customer to give mor…What happened exactly?

What do you say if you want people to slow down?...I think we should discuss a bit more.

What do you say if you want to end a?...I’m sorry. I really must get going. It was really nice talking to you.

What do you say if you want to slow down the discussion?...Hold on, we need to look at this in more details.    

What do you say if you want to state the purpose of the meeting?....The aims of this meeting are…..

What do you say if you want to summarize the main points?...OK, let’s go over what we've agreed                  

What do you say to make a complaint about some defective...I’m sorry, but I’m not satisfied with these electric motors.

What do you say when you want to start the discussion?...OK, let’s get down to business

What would you say at a negotiation if you are not sure...You mean, if we offered ... would ...?

What would you say if you want to offer your customer a discount?..If you order now, we'll give you a discount.      

What would you say to start a meeting?...Right, can we start, please?

What would you say to your colleague who has just been made redundant?...I’m very sorry to hear about what happened.    

When a customer makes a complaint, you promise:…I’ll check the details and get back to you.

When a customer wants to get a replacement for a faulty product, you say:…I’m afraid it’s not our policy to replace items.       

When a member of the meeting says: ‘I think we should move on now’, he/she wants to ..speed up

When someone says: ‘How do you feel about that model?’ He/She wants to ……………..ask for reactions.

You are now at a negotiation. What would you say if you want to explore your partner’s positions?...What do you have in mind?

You are the chairperson at a meting and you have to deal with interruption. What do you say?...Could you let him finish, please?

You cannot accept a 10% discount that your partner has just proposed. You say:…That would be difficult for us.

You have to turn down your partner's proposal for a 20% discount. You say:…That's more than we usually offer.

You need more time to consider your partner's proposal before deciding. You say:…I'd like to think about it.

You think the deal has been made and want to close it. You say:…I think we've covered everything.

You want a refund for a defective cassette you bought:…Well, that’s not really good enough.

You want to ask for reactions from other people at a meeting. You say:..How do you feel about ...?

You want to refer to further contact at the end of a negotiation. You say:…Please let me know if there are any problems.

You want to speed up the discussion. What do you say?....I think we should move on now.             

You wonder if you have really understood your partner's idea. You say:…Have I got this right?

Your partner asks for free of charge delivery. You accept: …It might be possible, especially if we can...