Here is another fast-food worker story! This is a shorter one, but still demonstrates the absolute assholes I have to deal with on the regular.

Background information: I was working back window where you pay for your food. It was the middle of rush hour, and I was taking orders on my headset and cards and cash from the window.

A man pulls up to my window, and as I'm swiping his card, my headset beeps, telling me someone pulled into my lane. The man's card isn't working for some reason, so I spend thirty seconds trying to get his card to work, and finally the system accepts it and he drives off and everything is fine.

Some information, if you are in one of the drive thru lanes, we can hear everything you say, even if we do not have our microphones turned on to talk to you. So this lady has been waiting for thirty seconds in my lane, and just as I'm about to turn my mic on to talk to her, she starts cussing me out, thinking that I can't hear her. This is the conversation we had.

Me: Hi, welcome to (place where I work). I'm so sorry about that wait. What can I get started for you?

Lady: You know it shouldn't take your customers yelling at you to come take our order.

Me: Yes Ma'am, I'm very sorry about that. I was having to deal with something at my window, but I can take your order now.

Lady: no that's just ridiculous. You need to at least acknowledge us.

Me: *this is when I got an attitude* Like I said, I was dealing with something, but I can take your order now.

Lady: get me the manager

My manager can hear this whole conversation over her headset, and the lady starts to talk again, and cusses at me, but my manager (Liz) turns her mic on to talk to them instead.

Liz: What's the problem?

Lady: this girl wouldn't take our order, and we sat out here for a very long time waiting for her.

Liz: ma'am she already explained to you that she was taking care of something else, but she can take your order now, so what's the problem?

Lady: she should have at least acknowledged us!

My manager cuts her off, and they start yelling at each other back and forth. It was literally just a blast of constant noise in my headset so I didn't hear much of anything except for bits and pieces.

Liz: *gets them to stop screaming at us*Listen. Listen. She (aka me) did nothing wrong, alright? Now you can either keep acting like this and leave my line, or you can act like an adult and let her take your order.

Lady: but you aren't listening to me!

My manager and the lady start yelling at each other again, and then the lady just drives off in the middle of her sentence.

Tell me how you would have responded in the comments! And ask me questions, or ask if any specific thing has happened that you would want to hear about.