Unit 6

Locations

[ACTUAL PRACTICE]

Questions 1-3 refer to the following conversation.

W: Hi, I'd like to make a reservation for tomorrow night.

M: Certainly. How many will be dining with you?

W: There will be nine of us. We prefer 6 o'clock.

M: Let me see. It looks as if we're all booked that time. We could seat you all at 6:30 in the main dining room, or we have our private room available if you are willing to wait until 7 o'clock.

1. What type of business is the woman calling?

(A) A travel agency

(B) A bookstore

(C) A restaurant

(D) A hotel

2. Why is the woman calling?

(A) To reschedule an appointment

(B) To place an order

(C) To invite a friend to dinner

(D) To make a reservation

3. What is the problem?

(A) The store does not accept credit cards.

(B) No tables are available at the requested time.

(C) A reservation is canceled.

(D) A party will be delayed.

Questions 4-6 refer to the following conversation.

M: Hi, I bought this shirt a little over a week ago, but after I got home I realized it has a hole in it. Do you have a new one?

W: Oh, I'm sorry. I don't see any blue ones here on the display table. We've still got green ones though. M: Hmm, I'd really like to have it in blue to wear with this white jacket.

W: I can check the stockroom in the back if you'd like.

4. What does the man want to do?

(A) Exchange a jacket

(B) Buy a new shirt

(C) Replace the shirt with another one

(D) Return a suit

5. What color of the shirt did the man buy?

(A) Blue

(B) Green

(C) Pink

(D) White

6. Where will the woman probably go next?

(A) To a warehouse

(B) To a storage room

(C) To another shop

(D) To a display table

Questions 7-9 refer to the following conversation.

M: Excuse me, could you tell me where I can find some bread dough?

W: I believe that it's in aisle 9. It must be in the freezer section. We are selling it for 20% off this week.

M: I just looked there but I didn't see it.

W: That would be the last aisle by the dairy section. Why don't you come with me? I'll show you.

7. Where does the conversation most likely take place?

(A) In a bakery

(B) In a restaurant

(C) In a bookstore

(D) In a supermarket

8. What does the man ask about?

(A) The location of a product

(B) The price of an item

(C) The address of the store

(D) The ingredients of the bread

9. What will the woman probably do next?

(A) She will offer a different kind of food.

(B) She will help the man locate an item.

(C) She will show a cheaper item.

(D) She will buy the product she wants.

Questions 10-12 refer to the following conversation.

M: Hello, I'd like to open a new account.

W: Okay. Then you should fill out this form and we need your photo identification. Would you like a debit card and checkbook on your account?

M: Yes, please. Here's my driver's license.

W: Mr. Han. While I make a copy of your identification, could you complete the application form?

10. Who is the woman?

(A) A customer

(B) A bookstore clerk

(C) A photographer

(D) A bank officer

11. What does Mr. Han show the woman?

(A) His passport

(B) His driver's license

(C) His credit card

(D) His book

12. What is the man going to do?

(A) Fill out the form

(B) Photocopy the identification

(C) Take a picture

(D) Give the woman some money

Questions 13-15 refer to the following conversation.

W: Hello, I am calling because I read your ad in the Sunday Tribune. It said you were trying to rent your one-bedroom apartment. May I ask if the apartment is furnished?

M: Yes, the apartment has a couch, a small dinner table with two chairs, a couple of bookshelves and a queen-size bed. Could you tell me when you would like to move in?

W: Well, I have to be out of my present company housing by the end of November. So, I'm hoping to move in by around the 20th.

13. Who is the woman talking to?

(A) A furniture salesperson

(B) A reporter

(C) A property manager

(D) An advertising agent

14. What is NOT already in the apartment?

(A) A couch

(B) A dining table

(C) A floor lamp

(D) A bed

15. What does the man ask about?

(A) List of furniture

(B) Moving schedule

(C) Location of a house

(D) Date of a company meeting

Questions 16-18 refer to the following conversation.

M: Good afternoon, I'd like to return these two travel books on London that I borrowed last month. I think they were due back last week.

W: Yes, these books were due last Monday. I believe the library mailed you a reminder letter. Didn't you get it?

M: Yes, I saw it yesterday. I'm really sorry. I was at the conference in London for the past three weeks and didn't get back in town until yesterday.

W: You owe five dollars of late fee. You can pay by cash or personal check.

16. When did the man check out the books?

(A) Yesterday

(B) Last week

(C) Two weeks ago

(D) A month ago

17. Why couldn't the man return the books?

(A) The library was closed.

(B) A reminder letter didn't come.

(C) He was out of town.

(D) He didn't have money.

18. Where does this conversation take place?

(A) At a bank

(B) At a bookstore

(C) At a travel agency

(D) At a library

Unit 7

Office

[ACTUAL PRACTICE]

Questions 1-3 refer to the following conversation.

W: Mr. Jefferson sent me an e-mail this morning saying that he would stop by my office at 11 o'clock, so we could discuss next year's budget. However, he never came.

M: I know he had a sales meeting at 9. He said the meeting would take about two hours. Why don't you try calling him on his mobile phone?

W: I already did, but I couldn't get hold of him. If you see him, can you tell him I'm free until 3 o'clock to meet with him? After that, I'll leave for the software convention.

M: Okay, I'll let him know when I see him.

1. What does Mr. Jefferson want to discuss with the woman?

(A) A budget for the upcoming year

(B) A plan for next month's meeting

(C) A sales report from last year

(D) A schedule for a convention

2. How did the woman try to contact Mr. Jefferson?

(A) She sent him an e-mail.

(B) She stopped by a sales meeting.

(C) She called his cell phone.

(D) She sent a text message.

3. Where will the woman be after 3 p.m.?

(A) At her office

(B) At a convention

(C) In a sales meeting

(D) In a computer room

Questions 4-6 refer to the following conversation.

M: Hey, Susan. I'm having some problems with logging onto my computer.

W: Oh, I forgot to tell you. Our password expired yesterday. You have to get a new one from the technical service office. It's right next to the security office on the first floor.

M: I see. But I don't know how to set up a new password.

W: Once you go to the office, the technical sup-port team will help you to go through the process.

4. What is the man's problem?

(A) His computer is slow.

(B) He forgot his computer password.

(C) He cannot access to his computer.

(D) His computer is broken.

5. Where is the technical service office located?

(A) Across from the woman's office

(B) Near the security office

(C) On the second floor

(D) In a computer lab

6. What will the man probably do next?

(A) Order a new computer

(B) Speak with a technician

(C) Sell his computer

(D) Go to the security office

Questions 7-9 refer to the following conversation.

W: Hello, this is Anne Lee. I applied for an editorial assistant position. I'm wondering if the position has been filled.

M: Ms. Lee, I was about to call you. After looking into your résumé, we've decided to interview you. Could you come in between Wednesday and Friday this week?

W: Sure, Thursday would be more convenient for me. M: Great. Then let's meet at 2 o'clock. Please remember to come to Room 12 and ask to speak with Steven Sanchez in personnel.

7. What kind of employee will the business hire?

(A) An editorial assistant

(B) A sales associate

(C) A reporter

(D) A personnel director

8. For which day is Ms. Lee's interview?

(A) Tuesday

(B) Wednesday

(C) Thursday

(D) Friday

9. What is Ms. Lee asked to do?

(A) Meet with someone in personnel

(B) Come to the reception desk

(C) Make a telephone call

(D) Submit her résumé

Questions 10-12 refer to the following conversation.

M: Kathy, I can't find the charts we're planning to use in the presentation. Have you seen them?

W: No, Greg. Did you check in your briefcase? They might be hidden somewhere between the folders.

M: No, they're not here. I think I need to go back to my office to look for them.

W: Then, I'll make copies of papers we are going to hand out. That way, we can save time.

10. Why is the man concerned?

(A) He is late for the presentation.

(B) He lost his briefcase.

(C) He misplaced his charts.

(D) A report is missing.

11. What does Kathy say she will do?

(A) Buy a new folder

(B) Make copies of some documents

(C) Call her secretary

(D) Postpone a presentation

12. Where will Greg probably go next?

(A) To a print shop

(B) To his office

(C) To a conference room

(D) To a meeting

Questions 13-15 refer to the following conversation.

W: Hello, Robert. Are you going to the conference next week?

M: Definitely, I hear the director of sales is giving a talk and it is quite useful. What about you?

W: Oh! I want to, but I might not be able to. Actually, I'm having trouble arranging accommodation during the conference. Now, everything in Houston is booked up.

M: My secretary has already reserved a hotel room twenty minutes outside the city today. Why don't you give him a call and get more details about the hotel?

13. What are the speakers discussing?

(A) The details of a future vacation

(B) Making a flight arrangement

(C) The attendance at a conference

(D) The speech at a conference

14. What's the problem with the woman?

(A) She's not interested in the speech.

(B) Her hotel is too far from the conference.

(C) She can't reserve a hotel room.

(D) All the flights to Houston are booked up.

15. Who will the woman probably call next?

(A) The director of sales

(B) A hotel representative

(C) A travel agent

(D) The man's secretary

Questions 16-18 refer to the following conversation.

W: Hi, William. Could we reschedule our 2 o'clock financial meeting on Monday? I need to see my dentist. Why don't we move the time to 10 a.m.?

M: Sony, but I have a conference call with an important client in the morning. I really don't think I will be finished by 11 o'clock. However, I'll be free after lunchtime.

W: If you don't mind, I can make it to your office by 4.

M: Great. Make sure to read the income and expenditure report before the meeting.

16. What are the speakers discussing?

(A) A dental appointment

(B) A change of a schedule

(C) A visit to a client's office

(D) A document review

17. When were the speakers supposed to meet?

(A) At 10 a.m.

(B) At 1 1 a.m.

(C) At 2 p.m.

(D) At 4 p.m.

18. What does William want the woman to do before the meeting?

(A) Check a conference schedule

(B) Call the dentist

(C) Go over a financial report

(D) Come to the office earlier

Unit 8

Other Situations

[ACTUAL PRACTICE]

Questions 1-3 refer to the following conversation.

W1: Good morning, CAN Computer customer service department. How may I help you?

W2: Hi, my name is Karen Hogan. I'm calling to check on a delivery from your store. I ordered five computers and two printers last Tuesday.

W1: Let me check our records. According to the record, your computers are scheduled to be delivered on April 4, but we'll only be able to deliver the computers on this day. The printers won't arrive until the 8"; because they are out of stock.

W2: Really? I prefer to get all of the items delivered on the same day. They should arrive by the 6th.

1. Who is Karen Hogan talking to?

(A) A delivery person

(B) A computer programmer

(C) A customer service representative

(D) A company president

2. What is the problem?

(A) The items were delivered to the wrong address.

(B) The equipment isn't working properly.

(C) All the deliveries are delayed.

(D) Not all of the orders will be delivered at once.

3. By which day does Karen want to have the merchandise delivered?

(A) April 2

(B) April 4

(C) April 6

(D) April 8

Questions 4-6 refer to the following conversation.

W: Are you bringing a cake to Mark's birthday party?

M: No, Sally is taking care of the cake. I'm going to bring snacks and help decorate Mark's house.

W: I can help you with that. Since the party starts at 6 o'clock, why don't I meet you at his place at 4:30 to decorate? Do you re-member where he lives?

M: Of course, it's on Maple Street next to the post office. I guess I can make it there at 5.

4. What are the speakers discussing?

(A) Baking a cake

(B) Buying snacks

(C) Preparing for a party

(D) Decorating a restaurant

5. What time does the celebration begin?

(A) At 4:00

(B) At 4:30

(C) At 5:00

(D) At 6:00

6. Where will the woman probably go next?

(A) To a bakery

(B) To Mark's house

(C) To the post office

(D) To a supermarket

Questions 7-9 refer to the following conversation.

M: Thank you for calling Progress Energy. How may I help you?

W: Hi, I have a question about my heating bill for this month. My heating gas usage hasn't changed recently, but the charges seem much higher this time. I don't think I should've been billed this much.

M: It might be that the gas rates went up in your area. Let me look at your account records to be sure. What's your account number?

W: It's 283101. I live in South Bend.

7. Who most likely is the man?

(A) A repair person

(B) A bank officer

(C) An employee of the gas company

(D) A postal worker

8. How does the man explain the change in the woman's bill?

(A) The price may have increased.

(B) The billing system has an error.

(C) The company misread the meter.

(D) The woman may have used more heat.

9. What does the man want the woman to provide?

(A) Her mailing address

(B) Her account number

(C) Her phone number

(D) Her credit card number

Questions 10-12 refer to the following conversation.

W: How many people have registered for the conference?

M: We already have 121 participants signed up. We can probably have sufficient food for dinner. The conference room is large enough to fit 150 people in there. However, I'm worried that we may not have enough chairs.

W: We could rent some chairs. We used the rental service before.

M: Good idea. I'll go check an online price list right away.

10. What are the speakers discussing?

(A) Reservations for train seats

(B) Service of restaurant

(C) Arrangement for conference

(D) Location of work event

11. Why is the man concerned?

(A) There are not enough chairs.

(B) The room is small.

(C) The service is poor.

(D) He may be late for the conference.

12. What does the woman suggest?

(A) Booking a large auditorium

(B) Changing the date of the event

(C) Calling a catering service

(D) Renting extra seats

Questions 13-15 refer to the following conversation.

M: I hear you moved into a new apartment in Marlboro. How do you like it?

W: I love it. I have so much natural lighting here. It's a little far from my company, but it's a really good location because the express buses stop at the Marlboro station.

M: That's great. No more drive to work! So what's your neighborhood like?

W: It's a nice suburban area with a few popular shopping and eating spots. There are a few skating rinks, a movie theater, and a big library too. The InnerHarbor is a nice place to visit as well.

13. What does the woman say about her new apartment?

(A) It is very large.

(B) It is closer to her job.

(C) It has a good security system.

(D) It is bright.

14. How will the woman probably get to work?

(A) By car

(B) By train

(C) By bus

(D) On foot

15. What does the woman like about her neighborhood?

(A) It is a historic area.

(B) There is a nice park.

(C) It is very quiet.

(D) There are many attractions.

Questions 16-18 refer to the following conversation.

W: Hi, this is Evelyn Austin. I'm calling to cancel my appointment for a check-up at 4 o'clock this afternoon. Sorry. I forgot that I have a school meeting on the last Friday of The month.

M: That's okay. If you can't make it this afternoon, the dentist can see you another day. When would you like to come in?

W: Do you have an opening for the same time next Monday?

M: Well, the doctor can see you at 4 on Tuesday.

16. Why is Evelyn calling?

(A) To confirm the arrangement

(B) To speak with a doctor

(C) To have a meeting with a client

(D) To reschedule the appointment

17. When does this conversation take place?

(A) On Monday

(B) On Tuesday

(C) On Thursday

(D) On Friday

18. What did Evelyn forget?

(A) A meeting at the school

(B) A school exam

(C) A dental check-up

(D) A conference call

PART 3

REVIEW TEST

Questions 1-3 refer to the following conversation.

W: Do you want to try lunch at San Remo, across from the department store? I read a review in the newspaper. It serves the most delicious spaghetti in town.

M: Oh, I went there last week, but I don't agree with the review article. The food was okay at best. The price was high. As well, it was too crowded there.

W: Really? What about the service? Was it poor?

M: No, the service was flawless. But that can't make up for a high price and so-so cooking.

1. Where does the woman suggest going?

(A) To a department store

(B) To a restaurant

(C) To a supermarket

(D) To a company cafeteria

2. How did the woman learn about the business?

(A) From a friend

(B) From a newspaper article

(C) From a television program

(D) From a website

3. What does the man say about the business?

(A) It offers authentic dishes.

(B) The price is reasonable.

(C) It is crowded.

(D) The service is slow.

Questions 4-6 refer to the following conversation.

W: Good afternoon, I'm having some problems with the brakes. They are now squeaking. Ah, the headlights are very dim too, so could you also check that out for me?

M: Sure. First, we should order some parts. Since it's already Friday afternoon, your parts won't be here until Monday.

W: How long will it take to fix my car and when can I pick it up?

M: It usually takes two business days to get the work done.

4. Where most likely are the speakers?

(A) At a factory

(B) In a lamp store

(C) In a parking garage

(D) At an auto repair center

5. What is the problem with the car?

(A) The headlights started blinking.

(B) The windshield wiper blades are squeaking.

(C) The brakes are making short and high noise.

(D) The car started falling apart.

6. When will the woman probably return to get her car back?

(A) On Friday

(B) On Monday

(C) On Tuesday

(D) On Wednesday

Questions 7-9 refer to the following conversation.

W: Mark, have you called the technical department yet? I'm working on a construction project and all my plans have to be faxed to the downtown office today. The fax machine is still down.

M: Yes, I called, but they said they would send someone over tomorrow morning.

W: I'm afraid that'll be too late. I guess I'll have to drop the plans off myself.

M: Before you go downtown, I'll call the technical support again and ask them if they can come today.

7. What problem are the speakers discussing?

(A) The fax machine is not working.

(B) The downtown office is closed.

(C) The project is behind schedule.

(D) The woman dropped a fax machine.

8. What does the woman have to do today?

(A) Fix the telephone

(B) Visit the construction site

(C) Drop a mail to the office

(D) Fax her plans to the downtown office

9. What does Mark offer to do?

(A) Postpone a project

(B) Give the plans in person

(C) Deliver some documents

(D) Make another telephone call

Questions 10-12 refer to the following conversation.

M: Hi, Teresa. How do you like your new job in Chicago?

W: The job is interesting, and Chicago is a great city. However, New York and Paris are still my favorite work places. It's a bit hard to switch from Administration to Marketing though.

M: Well, you've only been there for a couple of months. Marketing can be challenging, but things will improve soon.

W: Yeah, except that, everyone is very friendly and eager to help around. I appreciate that my current job has more flexibility and a good amount of vacation. Also, it's only a block from my home to work.

10. Where does the woman work now?

(A) In Boston

(B) In Paris

(C) In New York

(D) In Chicago

11. In what area does the woman work currently?

(A) Payroll

(B) Marketing

(C) Administration

(D) Human Resources

12, What is Not mentioned about the woman’s job?

(A) It is boring.

(B) It is close to her house.

(C) She started a new position.

(D) Her colleagues are easy to talk to.

Questions 13-15 refer to the following conversation.

M: Hi, Kathy. How was the concert last night?

W: I couldn’t make it, Ted. I had to go to the company award banquet, and it was incredibly long. It finishes after 10 o'clock. Actually, I'm planning to go tonight with I few people from work. Would it you like to join us?

M: I'd love to. Is it the same program as yesterday?

W: Tonight, they have a jazz piano recital. It starts at half past eight. So, let's meet at the main entrance at eight o'clock.

13. What did Kathy do last night?

(A) She won’t to a concert.

(B) She saw a movie.

(C) She played the piano.

(D) She attended the company event

14. Who will Kathy go to the concert with?

(A) A performer

(B) An award winner

(C) Some of her colleagues

(D) A programmer

15. When do the speakers plan to meat?

(A) At 7:30 p.m.

(B) At 8:00 p.m.

(C) At 8:30 p.m.

(D) At 10:00 p.m.

Questions 16-18 refer to the following conversation.

W: Hi, I need the number for Chase Bank located in Bloomington.

M: Do you have a particular address in mind? I’ve got three branches listed in the computer.

W: I don't know exactly, but it’s somewhere on College Street. It’s near the campus, across from the new movie theater.

M: The number is 821-331-4430. Hold on just for a moment while I put you through. Thank  you for using directory assistance.

16. Who is the woman speaking to?

(A) An operator

(B) A bank manage

(C) A mail carrier

(D) A theater attendant

17. What is the woman unsure of?

(A) The name of the business.

(B) The exact address of the business

(C) The company's office hours.

(D) The computer order number.

18. What will the woman probably do next?

(A) Write down the company’s phone number.

(B) Listen to the detailed directions to the bank

(C) Speak with a bank representative.

(D) Visit the bank she was looking for.

Questions 19-21 refer to the following conversation.

W: Our new mobile phones are doing poorly in Asian markets. What seems to be the problem?

M: Well, it's probably the size that doesn't appeal to the consumers in Asia. They tend to prefer a smaller size and want more entertainment features.

W: But other companies' larger models are selling more than ours. I think our brand name is not well known in Asia.

M: Good point. If that's the problem, then we need to try a different product promotion.

19. Who are the speakers?

(A) Computer programmers

(B) Automobile manufacturers

(C) Customers of the telephone company

(D) Mobile device carriers

20. What do the speakers say about the product?

(A) It is not selling well.

(B) It is available in various colors.

(C) It is too small.

(D) Its design is popular.

21. What is suggested to solve the problem?

(A) Designing a smaller model

(B) Adding more features

(C) Reducing the price

(D) Changing sales promotion