Inside of Hartbucks

(Tea kettles are going off, customers are loudly demanding orders, cash registers are opening and closing, so much noise that one can barely hear the ambient music playing in the background. Virginia wipes her brow as one customer is complaining to her.)

The irate customer - "I asked for 3.657 inches of foam in my drink and what does this look like to you!?"

(Virginia opens her mouth to respond but the customer interjects and continues her tirade.)

The irate customer - "I'll tell you what it definitely does not look like... It definitely does not look like 3.657 inches of foam, I'll tell you that much!"

(Virginia pulls out a ruler and measures the foam in the coffee. The foam measures to precisely 3.657 inches. Virginia looks at the customer slightly vexed, the customer bears the embarrassment faintly on her face, but to not leave ashamed, the customer persists.)

The irate customer (in snarky manner) - "Well this doesn't taste fat-free..."

(Virginia palms her forehead in annoyance and disbelief.)

(The irate customer takes another sip of her drink to reassure herself that her complaint is valid, then resumes.)

The irate customer - "Uh-huh...just as I suspected. Definitely NOT, fat-free coffee. Oh and I know fat-free and this is DEFINITELY NOT, fat-free."

(The irate customer takes another sip and murmurs to herself) - "Mmmmm this is quite yummy..."

The irate customer - (speaking in a loud and audible volume again) - "Um yeah, there is definitely fat in this drink make a new one...now please!"

(The customer holds her partially full drink in Virginia's face and shakes it.)

(Virginia pulls out the store's C.M.I Scale, also known as the Coffee Mass Index Scale, which is used to measure the fat content in a drink. She measures the drink and the scale reads 0%. Virginia shows the customer the results)

Virginia - "Ma'am, as you can see, our Coffee Mass Index Scale, also known as the CMI Scale, which is used to measure the fat content of any drink, clearly shows that this drink is indeed fat-free."

(Virginia points to the scale and circles the 0% with her finger.)

(The irate customer is frustrated and flustered, she desperately examines the store to find anything that will allow her to not suffer defeat and she spots the sign reading, "The customer is always right :)", she walks over to it and points to the sign.)

The irate customer - "AHA! See this sign, the customer is always right! And the last time I checked, I was the customer...sorry missy, I don't make the rules but I do abide by them."

(Virginia's boss overhears the disturbance and walks over to see what is going on)

Virginia's Boss - "Hi Virginia, is there a problem here with this fine, young, stupendous customer of ours?"

The irate customer (answers the boss's question) - "Your employee here ruined my drink and then proceeded to call me a LIAR because she is completely incapable of taking any sort of harsh criticism of her barista ability. I asked for a simple order of fat-free coffee with 3.657 inches of foam, gracefully placed on top and your employee plugged her ears and handed me this monstrosity of a beverage and when I politely told her of her mistake, she then proceeded to berate me and told me to shove it where the sun doesn't shine! I have been coming here for 2 weeks now, and I am not sure how you train your employees on how to treat your most loyal customers, but if this is the way you train them...well then I must say that I am greatly and utterly appalled."

(Before Virginia's boss can respond to the irate customer, Virginia loses her temper and responds.)

Virginia (shouting) - "Oh fuck you! First off, I won Boston's Barista of the year award in 1768 so don't you ever....EVER! Criticize my barista skills! And secondly, I made your drink exactly how you ordered it, but you are too much of an imbecile to realize your drink was made to absolute perfection."

(Eli hears Virginia screaming and quickly runs over and grabs her.)

Eli - "Hey babe calm down! C'mon you need some air."

(Eli places his hands on Virginia's shoulders and proceeds to walk her out. Virginia flips off the irate customer as she makes her exit. The irate customer is in shock.)

Virginia's boss (pleading with the irate customer) - "Ma'am I am so sorry! Please accept my utmost apology, please, please, please, I beg you to please come back and please no bad reviews. We will remake your drink immediately and will not only refund your purchase, but we will also offer you a free pastry and a $10 gift certificate."

The irate customer - "I am just so offended by this establishment....the offense may be too much to bear. The only thing that will lift my mood is a foot massage."

(The irate customer points to her feet with one hand and proceeds to throw her head back and look to the side as she raises her other hand to her forehead in a distressed fashion.)

(Virginia's boss accepts her request and kneels down to give the irate customer a foot massage)

Virginia's Boss - "Deal, we will also give you a foot massage."

The irate customer (jumps up, smiles, and claps her hands together.) - "Yay! Okay thank you. See this is why you are my favorite cafe in Boston."

(The irate customer kicks off her shoes and Virginia's boss begins to give her a foot massage in the middle of the cafe.)