Michelle:

Hello, you've reached the marketing department. How can I help?

Male:

Yes can I speak to Rosalind Wilson, please?

Michelle:

Who’s calling please?

Male:

It’s Richard Davies here

Michelle:

Certainly.  Please hold and I’ll put you through.

Male:

Thank you.

Michelle:

Hello, marketing.  How can I help?

Male:

Could I speak to Jason Roberts please?

Michelle:

Certainly. Who shall I say is calling?

Male:

My name’s Mike Andrews.

Michelle:

Just a second -  I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. Hang on a moment, I’m just putting you through.

messages: Imagine you work as a receptionist and you receive a call for someone who isn't there. What might the caller say, and what would you say in reply? Now listen to a telephone conversation between the finance department of a company and Jennifer McAndrews. Jennifer wants to talk to Adrian Hopwood but he's not available so she has to leave a message. As you listen, see if you can hear some of the phrases above.

Claire:

Hello, finance department

Female:

Hello, can I speak to Adrian Hopwood, please?

Claire:

I’m afraid he’s in a meeting at the moment. Can I help?

Female:

No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?

Claire:

In about an hour. Can you call back later?

Female:

Okay, I’ll do that.

Claire:

Or can I take a message?

Female:

Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire:

Can I take your number, please?

Female:

Yes, it’s 5556872.

Claire:

5556872.  Okay, I’ll make sure he gets the message.

Female:

Thanks very much for your help, bye!

Claire:

Goodbye!